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Contact Us

Order Inquiries & Support

Ask about plan differences before ordering, check activation status after payment, or get help with payment issues and after-sales support.

Telegram SupportView FAQ First

Business Hours

Daily 09:00-24:00 (Beijing Time). Paid orders and Pro 20X enterprise orders are processed with priority.

Before Contacting

Please prepare your order number, plan name, payment time, account email, and screenshots to speed up verification.

Self-Service

For top-up process, payment failures, quota differences, and refund rules, check the FAQ and Payment Help pages first.

Security Notice: Only communicate through the support links displayed on this site. Never share passwords, verification codes, backup codes, or sensitive payment information with strangers.
Contact FAQ
What do I need to provide when contacting support?

Please provide your order number, plan name, payment time, OpenAI account email, and issue screenshots.

Are orders processed outside business hours?

Responses may not be immediate outside business hours. Paid orders will be processed by priority when support is back online.

What if I can't open the Telegram support link?

Please check your network connection, or use the FAQ, Payment Help, and Order Lookup pages for self-service troubleshooting.